Contact
Say hello. A real person answers.
A question about coverage? A counsellor you'd like to work with? Not sure where to start? Write to us.
Send a message
Tell us what's on your mind.
This isn't the intake, just a message. No status number needed, and nothing you're not ready to share. A real person reads it and replies within 2 business days.
In crisis right now? Don't wait for us. Call 1-855-242-3310, free and open 24/7.
For counsellors
Enrolled with NIHB? Claim your profile.
If you're a registered counsellor on the NIHB provider list, you're already in our directory. Claim your profile to add your focus, languages and whether you travel. We verify every claim personally before it goes live.
Questions people actually ask
Before you start.
Registered professionals who are enrolled as NIHB mental health providers: social workers (RSW), registered psychologists, certified counsellors (CCC) and registered psychiatric nurses. Every listing in our directory comes from the official NIHB provider lists, and counsellors who claim their profiles are verified by us personally before they can edit anything.
If NIHB covers you, nothing. It's $0. The counsellors we match you with bill NIHB directly, so you never see an invoice, a receipt, or a reimbursement form. If your coverage situation is complicated, we sort it out with you before anything starts.
Status First Nations people and Inuit enrolled with a land claim organization are eligible for NIHB mental health counselling. NIHB doesn't cover Métis or non-status people. If that's you, we'll say so honestly and point you to who can help. Not sure? Send the intake anyway. Sorting that out is part of what we do.
A real person reads your intake (not a keyword filter) and reaches out to counsellors near you who fit what you asked for. You'll hear from us within 2 business days.
In person, in or near your community, with a counsellor you can sit across from. Many of the counsellors on our lists are willing to travel to you, and we match on location first.
Yes. Browse NIHB-enrolled counsellors in our directory and filter by community, language and focus. Found the right person? We make the introduction, then step back.
No. Matching takes days, and a crisis can't wait. If you need support right now, call Hope for Wellness at 1-855-242-3310 or call/text 988. Both are free, confidential, and open 24/7.
Whenever you're ready,
we're here.
Ten unhurried minutes. Save and come back anytime. A real person reads every word.
Start your intake